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What We Do

TOC provides comprehensive shopping center services, aimed toward creating a seamless cycle between all facets of the retail business. We utilize our long-standing relationships with mall developers, global and local retailers, distributors and franchisees to deliver the following services:

Market Analysis and Retail Planning  

With our global experience, local presence, and in-depth understanding of the leading brands, we are in a unique position to evaluate new retail projects and develop a winning strategy that stands apart from the competition.

Site Selection, Planning & Design

The vision of a world-class shopping destination begins with strategic site selection and thorough development planning. We contribute our expertise to: 


  • Evaluate proposed project sites, assess site conditions, and collaborate on final site selection.

  • Develop a clear and comprehensive Project Program with recommendations for overall design, total leasable area, phasing plan, shop size requirements, parking ratio, operational requirements, and signage program.

  • Develop a Conceptual Plan, jointly with our US-based architectural firm, including a Site Plan, Lease Plan and Architectural Renderings.

  • Assist with the selection of a local architect and oversee the local architect during Design Development, Working Drawings, Contract Bidding and Contract Administration phases to ensure that the original design intent is achieved.

Rendering of Gloria Outlets Center Court during development
Rendering of The Outlets Hiroshima Center Court during development
Construction Management & Tenant Interior Construction Management

During the Construction Phase, our team monitors onsite construction progress, reviews all design modifications and construction change orders, assists with training of Project Manager and Tenant Interior Construction Managers, and coordinates with our local partner to provide Tenant Interior Construction Guidelines, review architectural plans, manage handover of tenant suites, oversee completion of tenant interior construction and ensure timely opening of each store. 

Interior of a store
Comprehensive Leasing Services

Our extensive connections with Presidents and CEOs of international brands combined with our strong retailer relationships on a regional and local level enable us to successfully lease a wide range of projects including full price malls, outlet malls, lifestyle centers, and mixed-use commercial projects.  We contribute our international expertise and extensive retailer relationships to provide the following services: 

  • Evaluate existing retail penetration in the local market and prepare priority list of target retail brands. 

  • Develop effective, bilingual leasing collateral materials for domestic and international retailer presentations. 

  • Conduct face-to-face meetings with the Presidents/decision-makers of priority retail brands. Leverage existing relationships with international brands through regional contacts in Hong Kong, USA, Europe, etc. 

  • Present a suite-by-suite Merchandising Plan.

  • Accompany target retailers to the project site and lead negotiations on lease terms. 

  • Coordinate with our local partner and its law firm to prepare a standard tenancy agreement consistent with global standards. 

  • Liaise between tenants, our local partner, and law firm during lease negotiations from initial lease proposal through execution of lease contract. 

Storefront signs of retails brands in our projects, including Salvatore Ferragamo, Polo Ralph Lauren, Coach, Tod's, etc.
Marketing & Operations 

We coordinate with our local partner to develop a Grand Opening Marketing Plan and ongoing Annual Marketing Plan to attract sophisticated shoppers and maximize sales productivity. The 360-degree strategy includes Advertising & PR, Grand Opening Events, Ongoing Sales & Events, Onsite Marketing, Coupon Book Program, VIP Program, Online Marketing, Tourism Outreach and more.

We recommend, plan and execute programs for onsite services and amenities – such as a VIP lounge, children’s amusements, baby care rooms, shuttle bus program, delivery service, tailoring service, banking & ATM facilities, employee cafeteria and more - that help to achieve global standards and to satisfy the needs of our tenants and shoppers. 

Villaggio Shopper Club advertisement
A stack of SKM Park coupon books
Brand Strategies for Market Entry and Growth

With our local expertise and relationships with landlords, we can help brands to accelerate the growth of their business – by identifying flagship locations for new market entry or expanding their points of sale. For international brands seeking local franchisees, we can utilize our vast network to forge new connections and facilitate synergistic partnerships.

TOC blends the Vision, the Partners, the Retailers, and the Consumers in ways that shape the industry and pave the way for success.

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